About AccessUX
Expert accessibility guidance grounded in real-world experience.
Our story
At AccessUX, we understand the challenges organisations face in implementing effective accessibility practices. We are passionate about helping our clients navigate these challenges with practical, actionable guidance that is grounded in real-world experience. Our mission is to empower organisations to create inclusive digital experiences that work for everyone, and we are committed to delivering the highest quality accessibility services to help our clients achieve their goals.
AccessUX was founded by Gerry Neustatl, a seasoned accessibility professional with over 15 years of experience leading accessibility initiatives in enterprise and government. After successfully transforming accessibility culture at the ABC, Australia's largest public broadcaster, Gerry launched AccessUX to share his expertise and help other organisations achieve similar success in their accessibility journeys.
Our approach and principles
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Evidence-based
Our recommendations are grounded in research, standards, and proven methodologies — not guesswork.
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Practical and actionable
We deliver guidance that teams can implement right away, with clear priorities and realistic timelines.
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Procurement-ready
Our documentation and processes are built to meet the rigorous demands of enterprise and government procurement.
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Inclusive by design
Accessibility is embedded from the start, not bolted on as an afterthought, ensuring better outcomes for everyone.
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AI-enabled, expert-validated
We harness AI tools to accelerate our work, with every output reviewed and validated by experienced accessibility professionals.
Meet the founder
Gerry Neustatl
Founder & Principal Consultant
Former Digital Accessibility & Inclusive Design Lead at the ABC, Australia's largest National Broadcaster. With over 15 years of experience, Gerry has shaped accessibility culture across Australia's most trusted media brands like ABC News, ABC iview, triple j and the Hottest 100. He brings deep expertise in inclusive design and accessibility of public and staff-facing digital products.
Gerry is passionate about making accessibility practical and achievable for all organisations. He founded AccessUX to help:
- suppliers win tenders from organisations seeking accessible ICT solutions
- buyers evaluate accessibility claims to choose accessible ICT with confidence, and
- product teams release accessibly from early design.
15+
Years
Leading accessibility in enterprise and government
ABC
Former Lead
Accessibility & Inclusive Design at Australia's national broadcaster
Some ABC achievements
Organisation-wide accessibility transformation
The ABC is Australia's most trusted source of news and current affairs, lifestyle and entertainment with products for web, mobile and smart TV apps. As Digital Accessibility Lead at the ABC, Gerry drove an organisation‑wide transformation of accessibility practice, elevating it from a compliance obligation to a core value embedded in every stage of digital delivery. He introduced modern, scalable processes and tools for inclusive design, development, and testing; equipped cross‑functional teams with targeted training and hands‑on support; and cultivated a culture where accessibility is now a natural, expected part of how ABC designs and builds its digital products and services.
Audio descriptions on ABC TV
Gerry spearheaded the creation of Australia’s first audio description service on broadcast TV, designed to “complete the picture” for people who are blind or have low vision. Before this service, audiences depended on others to explain what was happening on screen. Now they can enjoy television independently through a dedicated audio narrative that describes key visual moments. In 2023 he oversaw the project's extension to ABC iview across mobile devices and smart TV platforms.
triple j Hottest 100
Every year, millions of Australians take part in the Triple J Hottest 100, the nation’s biggest music poll. Gerry worked closely with triple j to make sure this fast‑paced, interactive voting experience was fully accessible to music lovers across Australia.
Accessible ICT Procurement toolkit
In 2025 Gerry led the development of a groundbreaking, award-winning, accessible ICT procurement framework that helps the ABC choose digital tooling for all staff to use.
Our accessibility commitment
At AccessUX, inclusive design is at the core of everything we do. We are committed to ensuring our own digital presence meets WCAG 2.2 Level AA standards, and we continuously work to improve the accessibility of our website and services.
We believe that accessibility is an ongoing practice, not a one-time checkbox. Our team regularly reviews and tests our content to identify and address barriers. If you encounter any accessibility issues on our site, we welcome your feedback — please get in touch and let us know.